Return Policy
Return & Refund Policy
At ZenXCreations, we take pride in the quality of our handmade and personalized products. However, if you’re not completely satisfied with your purchase, we’re here to help!
Return Policy
- You have 10 days from the date of delivery to request a return.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Personalized or custom-made items are non-refundable, unless they arrive damaged or defective.
Important Requirement – Video Proof
- To process a return or report a damaged product, you must provide a clear video of the package being opened upon delivery.
- The video must show:
- The unopened package with the shipping label visible.
- The full unboxing process, clearly showing any damage or defects.
- No interruptions or edits in the recording.
This helps us assess the issue fairly and process refunds or replacements efficiently.
Refunds & Replacements
- If your return is approved, you may choose between:
- A replacement item (if available).
- A refund issued to your original payment method.
- Refunds will be processed within 5-7 business days after approval.
Non-Returnable Items
- Personalized or engraved items (unless defective).
- Products damaged due to misuse, wear and tear, or improper care.
- Sale or clearance items.
How to Initiate a Return?
- Email us at zenxdesigns17@gmail.com with your order number and unboxing video.
- Our team will review your request within 48 hours and provide return instructions if eligible.
- Ship the item back using a trackable shipping method (return shipping costs are the customer’s responsibility unless the item is faulty).
Need Help?
We’re happy to assist! Contact us at zenxdesigns17@gmail.com or message us on facebook or instagram for any return-related questions.
Thank you for supporting our small business! 💛